Mobile Workforce Report Q4 2011

Mobilemania Sweeps the Enterprise

iPass Global Mobile Workforce Report - Q4 2011

Understanding Enterprise Mobility Trends and Mobile Usage


Executive Summary

This quarter’s iPass Mobile Workforce report examines trends and habits in the usage of mobile tools. It also reveals some interesting facts about how these tools are affecting the lifestyle of mobile workers:

  • The median age of a mobile employee is 41, five years younger than in 2010.
  • 95 percent of mobile workers now have smartphones, up from 85 percent in 2010.
  • 91 percent use their smartphones for work, compared to 69 percent in 2010.
  • Tablet ownership has grown to 44 percent of mobile employees, up from 33 percent in Q2 of 2011.
  • The iPhone is now the top smartphone in the enterprise with 45 percent marketshare among mobile workers, up from 31 percent in 2010.
  • 58 percent of companies provision smartphones to their employees; this is down from nearly two-thirds a year ago. 42 percent of employees have individually liable smartphones.
  • Only 28 percent of mobile workers are given no choice when it comes to smartphone selection; the majority of enterprises offer their employees some choice (62 percent) – 44 percent can select from a list of smartphones, and an additional 19 percent can use any device they choose to access corporate resources.
  • 42 percent of mobile employees leave their laptop at work and just use a smartphone or tablet in the evenings or on the weekends, at least occasionally.
  • 59 percent of mobile employees gave an emotional response when asked how they would feel if they went without their smartphones for a week. Among mobile employees with an emotional response, 40 percent would feel disoriented, 34 percent would feel distraught, and 10 percent would feel lonely without their smartphone.
  • One in four mobile workers sleeps less than six hours a night. And one in three mobile workers claimed that they got less sleep because of work.
  • While 45 percent of mobile workers exercise regularly, 56 percent exercise erratically or not at all. 60 percent cited work as the number one reason that they didn’t get as much exercise as they should.
  • When traveling, 44 percent believe travel contributes negatively to their overall health. Only 9 percent consider travel a positive, and 47 percent see no effect at all.
  • Mobile workers don’t waste much time during the day on technology distractions – only about 28 minutes on average. The top two reasons are work-related (one email and two technical issues), followed by social media.
  • Most mobile workers described themselves as highly proficient when it comes to technology (69 percent), compared to 6 percent who rated themselves as fairly proficient or non-proficient. And mobile workers only contacted IT as a last resort (81 percent), while 2 percent had IT on speed dial.

Download Mobile Workforce Report pdf – November 2011

In this Report


This quarter’s iPass Mobile Workforce Report is based on information obtained from more than 2,300 responses to an iPass survey of mobile workers at over 1,100 enterprises worldwide. The survey respondents were asked a set of questions about their productivity, efficiency, work habits, and other related experiences. The survey also looked at smartphone usage and tablet trends, and how the mobile work lifestyle was affecting the health of respondents.

The survey was conducted between September 27 and October 26, 2011, and represented employees across multiple age groups and geographies. 49 percent of respondents were from North America, 32 percent from Europe, and 12 percent from the Asia/Pacific region.

Figure 1: Location breakdown of iPass survey respondents.
Figure 1: Location breakdown of iPass survey respondents.
(Click Image to Enlarge)

66 percent of respondents in this quarter’s survey were between the ages of 35 and 54.

Figure 2: Age breakdown of iPass survey respondents.
Figure 2: Age breakdown of iPass survey respondents.
(Click Image to Enlarge)

iPass Mobile Employee Definition: Any worker using any mobile device (including laptop, smartphone, cellphone, or tablet) who accesses networks for work purposes.

Mobile Workforce Report Q4 2011: Introduction | Section 1: There are Apples and Androids in the Enterprise | Section 2: Mobile Work Lifestyle and Its Effect on Your Health | Section 3: Facebook, the New Smoke Break | Section 4: Conclusion