iPass Mobile Enterprise Report
The Enterprise Mobility Policy Guide for IT Management and CIOs
Mobile Enterprise Report Introduction
Barbara Nelson, Chief Technology Officer
The premier edition of the annual iPass Mobile Enterprise Report examined mobility trends around the world, from the viewpoint of IT executives. Information from the quarterly iPass Mobile Workforce Reports was incorporated where relevant. This additional information provided an interesting contrast between the opinions and experiences of mobile workers and their IT departments.
Managing enterprise mobility is a moving target. IT gets demands from all sides, and require for more effective management and control of mobile devices. Management wants enterprise mobility to align better with business objectives and provide tangible results. Mobile workers want easier mobile access whenever and wherever they have to connect-on whatever device they happen to be connecting with. IT needs to frequently update policies and maintain constant vigilance on security and device choices. Mobile employees now carry an average of 2.68 devices with them at all times. IT departments have the added pressure of frequently updating mobility policies and managing the multiplication of complex devices.
This “mobile stack” of mobile computing which we define as the smartphone, the laptop, and the tablet will dominate for the foreseeable future. Many mobile employees would like to downsize their tools at appropriate times from the often chunky laptop, to the sleeker smartphone and tablet. Smartphones are still the most used tool for the majority of us, but tablets are continuing to gather strong acceptance. For this model to succeed, encryption and security on these devices are critically important elements and remain challenging areas for today’s enterprises as they evolve their IT productivity tools.
iPhones, iPads and Androids. Mobile workers want to use the latest and greatest mobility devices to help them connect remotely and be more productive. The once dominant BlackBerry has diminished as the iPad and iPhone, as well as Android-based smartphones and tablets, continue to win over the mindshare of both mobile users and IT departments. Within the next 12 months, 67 percent of enterprises plan to increase their provisioning of iPhones (up from 52 percent who currently do), 66 percent will provision iPads (up from 46 percent), 64 percent will provision Android smartphones (up from 48 percent), and 44 percent will provision Android tablets (up from just 19 percent today).
In this report we try to get to the bottom of mobility in the enterprise. Is IT managing and supporting those devices? Does IT have deep visibility to their usage trends? Can IT set policies to proactively control connection options and costs? All while making the connection experience frictionless, easy and similar across all devices for all enterprise users all across the globe?